Our Fulfillment Policy

At sanf.io, we are committed to providing our clients with exceptional IT solutions and services. Our fulfillment policy is designed to ensure transparency and satisfaction throughout your engagement with us, covering refunds, cancellations, and other essential aspects of our service delivery.

Order Processing

  • Initiation: Once we receive your order, we will confirm it via email. This confirmation will include a summary of the services ordered, the total cost, and an estimated timeline for delivery.
  • Timeline: Our team begins working on your project as per the agreed timeline. We strive to meet all deadlines, ensuring that your IT solutions are delivered on time. Should there be any changes or delays, we will communicate them to you promptly.

  • Payment Terms

    • Payment for services at SANF.io is required upfront unless otherwise agreed upon in a contract or proposal. We accept payments via credit card, bank transfer, or any other method outlined in our payment instructions.
    • For long-term projects or contracts, payment terms may include milestone-based payments. These terms will be specified in the individual contract or proposal.

    Refund Policy

    • Satisfaction Guarantee: At SANF.io, we pride ourselves on the quality of our work. If you are not satisfied with the services received, please contact us within 7 days of service delivery. We will work with you to address your concerns, which may include adjustments to the work or a partial refund as deemed appropriate.
    • Eligibility for Refund: Refunds are considered on a case-by-case basis. Generally, refunds may not be available for completed services that meet our agreed-upon specifications. However, if the service delivered is significantly different from what was ordered, we will evaluate the situation and may issue a refund or credit towards future services.
    • Process: To initiate a refund, please contact our support team with your order details and the reason for the refund request. We will review your request and respond within 7 days.

    Cancellation Policy

    • Cancellation Before Work Begins: If you need to cancel your order before we have started the work, please contact us immediately. Depending on the timing and nature of the order, we may issue a full refund, minus any non-recoverable costs.
    • Cancellation After Work Has Begun: Once work on your project has started, we cannot offer a full refund. However, if you need to cancel or modify your order, please reach out to us. We will assess the work completed and any committed resources, and determine if a partial refund or credit towards future services is possible.

    Customer Support

    Our customer support team is here to assist you with any inquiries or issues regarding your order, payment, refund, or cancellation. Please contact us at:

    Changes to Fulfillment Policy

    sanf.io reserves the right to modify this fulfillment policy at any time. We will notify our clients of any significant changes by posting the new policy on our website or via email.